1. Training Services

After purchasing the product, users are entitled to one complimentary standardized training session. The training will be conducted at our company’s location, and users are responsible for their own travel, accommodation, and other related expenses.

2. Warranty Terms

The warranty period for BrainyBee products starts from the date you receive the product. If a performance failure occurs due to a product quality issue within the warranty period, and the issue is confirmed by the distributor or manufacturer’s technical personnel, you will be entitled to free repair service.

The warranty can be extended for an additional year at 20% of the original purchase price.

The warranty does not cover the following situations:

Damage caused by human factors, such as collisions or crashes not resulting from product quality issues.

Damage due to unauthorized modifications, disassembly, or shell opening.

Damage caused by incorrect installation, usage, or operation that does not follow official guidelines.

Damage resulting from unauthorized repairs or part replacements by the user.

Damage caused by improper circuit modifications, mismatched battery packs, or inappropriate charger usage.

Damage due to failure to follow official training procedures during flight operations.

Damage from operation in adverse weather conditions such as strong winds, rain, or dust.

Damage caused by operation in high electromagnetic interference environments, such as mining areas, transmission towers, high-voltage power lines, and substations.

Damage due to interference from other wireless devices.

Damage resulting from exceeding the safe takeoff weight.

Damage caused by forcing flight with aged or damaged components.

Damage due to low battery levels or using defective batteries that fail to provide sufficient power.

Damage caused by continuous operation without proper breaks.

Damage resulting from forced flight despite visible component damage.

Damage caused by using unauthorized third-party components, leading to instability or incompatibility.

Failures or damages caused by third-party products (including those purchased or integrated into the BrainyBee UAV at the user’s request).

3. Repair Policy

Performance failures not caused by product quality issues are not covered under warranty, but we provide paid repair services.

If your product is not eligible for warranty service, we will issue a detailed repair report and cost estimate. Upon payment of the relevant fees, we will proceed with the necessary repairs or part replacements.

If the damage is severe and the repair cost is too high, and the product is not covered by the warranty, we recommend replacing the product with a new unit.

To avoid illegal activities, potential injuries, or losses, please strictly adhere to the following regulations and ensure all flight operations are conducted legally and responsibly:

1. Do not fly near manned aircraft. If necessary, land immediately.

2. The use of UAVs is prohibited in densely populated areas, including cities, sports stadiums, exhibitions, and concerts.

3. Ensure that UAV operations do not interfere with large manned aircraft on designated flight paths. Always remain vigilant and avoid other airborne vehicles.

4. Do not operate UAVs in legally restricted airspace or near sensitive infrastructures, which may include airports, borderlines, major cities, power stations, hydroelectric plants, prisons, transportation hubs, government buildings, and military facilities.

5. Carrying any illegal or hazardous items with a UAV is strictly prohibited.

6. When using UAVs for aerial photography, always respect personal privacy. Unauthorized surveillance, including but not limited to monitoring individuals, groups, events, performances, exhibitions, or private buildings, is strictly forbidden.

7. Flight-restricted areas include, but are not limited to, major airports, international borders, and densely populated urban areas.

8. Organizations or individuals conducting UAV operations must apply for airspace usage, flight routes, and flight paths in accordance with national regulations. Flights may only be conducted upon approval from the relevant air traffic control authority.

Before using our products, all users must carefully read this statement. By using our products, you acknowledge and accept all the terms outlined in this disclaimer. This product is not suitable for individuals under the age of 18. Once you begin using our products, it is considered that you have read, understood, and agreed to all the terms and conditions stated in the user manual, disclaimer, and safety warnings. Users are solely responsible for any violations of public order or safety resulting from the use of our products.

XiangHong Technology shall not be liable for any personal injuries, property damage, or other losses (including direct or indirect damages) caused by the following:

Damage resulting from operation while the pilot is in poor physical or mental condition.

Intentional acts by the pilot causing personal injury or property damage.

Damage caused by operational errors or misjudgments by the pilot.

Any compensation for emotional distress resulting from accidents.

Use of the product without completing professional training provided by XiangHong Technology, failing to obtain certification, or improper assembly/operation contrary to the user manual.

Conducting flights without applying for and obtaining approval from the relevant flight control authorities in accordance with national regulations.

Unauthorized modifications or use of non-XiangHong Technology components, leading to flight malfunctions and subsequent damages.

Natural wear and tear, corrosion, or aging of wiring causing product malfunctions.

Ignoring abnormal flight warnings and failing to land, resulting in crashes.

Operating the UAV despite being aware of its abnormal condition (e.g., exposure to water, oil, dust, sand, or other foreign substances, incomplete assembly, or obvious damage/missing components).

Flying in magnetically or radio-interfered areas, government-restricted airspace, or in situations where the pilot's vision is obstructed or impaired.

Operating in adverse weather conditions such as heavy rain, strong winds (above Level 6), snow, or hail.

Personal injuries or property damage caused by natural disasters such as fires, lightning strikes, storms, or hail.

Any damages resulting from the use of the UAV for collecting data, audio, or video materials that infringe upon third-party rights.

Any other losses beyond the responsibility of XiangHong Technology.